FAQ

Got questions? We’ve got answers—let’s clarify your queries!

How do I engage with the team I will be working with?

We recognize that every client has unique needs. To cater to this diversity, we offer various engagement models:

  • Full-time engagement model
  • Part-time engagement model 
  • Ad hoc engagement model (No obligation)

Clients can choose to work with experts in accounting, bookkeeping, and taxation based on these models. We also provide tailored engagement models according to specific client needs.

How do I make payments?

At Eternix Global, we offer flexible payment options for your convenience, including direct bank transfers, bill.com, and credit card payments.

How do you ensure effective communication?

We understand that uninterrupted communication is essential when collaborating with teams across borders. Our teams are accessible via various channels, including email, phone, Skype, and Zoom.

How do I assess work performance and solicit feedback from my team?

We adopt an output-oriented philosophy. Each team is assigned a manager responsible for monitoring daily, weekly, and monthly performance metrics. Additionally, clients are free to implement any performance review methodology that best suits their needs.

What is the level of IT competence at Eternix Global?

Recognizing the paramount importance of technology in accounting, we are equipped with up-to-date IT infrastructure. We utilize internationally renowned software tools tailored to meet client needs, and our professionals are extensively trained in software such as Xero, QuickBooks, and NetSuite.

How is client data managed and secured?

Data security is crucial in accounting, and we prioritize it at Eternix Global. We manage all data using highly secure cloud-based servers to ensure maximum protection. Our professionals only request the information necessary to complete assigned tasks. Once a task is finished, all data is permanently cleared from our systems. Additionally, we are certified with ISO 9001:2008 and ISO 27001 for our commitment to quality and security.

Does the company invest in training and upskilling employees?

Absolutely! We believe our employees are the driving force behind our business growth. We dedicate significant time and resources to upskilling our teams to ensure they remain at the forefront of industry standards and practices.

What are the benefits of working with a remote team?

One key advantage of collaborating with a remote team is the time-zone difference, which can enhance working efficiency and contribute to business growth.

What is the average turnaround time for services ?

Time is critical in accounting, SMSF administration, paraplanning, and loan processing back-office work. At Eternix Global, we pride ourselves on efficient turnaround times, with timelines mutually coordinated to accommodate the specific nature of each project.

What qualifications does your team hold ?

Our team consists of highly qualified professionals, including Chartered Accountants, MBA graduates in Finance, and M.Com specialists, ensuring you receive expert support for all your needs.